Skip to content

Explore Inttegro

Balances

Know what’s available and what changed your balance.

Review funds available for use, pending amounts and money committed to payouts or refunds. Trace changes to the original transactions in Inttegro, or use the API to reconcile them in your own systems.

Inttegro sample balance summary: GHS 47,382.50 available, GHS 12,840 pending and GHS 2,000 reserved. This is an illustrative dashboard view, not a guarantee of a new payout amount.

Fund availability

Understand what can fund your next payout.

Your sales total and your available balance answer different questions. Payments may still be aging, funds may be reserved, and earlier payouts or refunds may already have committed part of the money.

Available and pending funds
See what the latest balance snapshot classified as available and what is still waiting for eligibility. Inspect the availability policy and transaction timestamps to understand the wait.
Reserves and refund earmarks
Keep deliberate reserves separate from funds earmarked for future refunds. These classifications are different from money held for a specific payout or refund already in progress.

A snapshot supports planning; it does not guarantee a new payout amount. Inttegro checks current eligibility when the operation runs.

Inttegro sample balance availability policy with its aging window and enforcement mode. The policy shown belongs to the example account, not a universal settlement promise.
Inttegrated sample GHS 360 payment transaction with its availability timeline, completed GHS 840 payout and original completed order.

Transaction-level evidence

Explain a balance change with the transaction behind it.

Trace a balance movement to the payment or refund that created it and the original order. Review when payment funds became available and how they were used, so finance and support can investigate the same record.

Payment transaction records distinguish amounts still available, committed to unresolved operations and already consumed by completed payouts or refunds. Use the matching allocation to identify exactly how much went into a particular transfer.

See how payouts use your balance

Refunds & commitments

Account for money already committed to a return.

An accepted online refund can reserve funds while the return is unresolved. A successful refund consumes those funds; a safely canceled pending refund can release them for future use. Follow the refund record when explaining why money is not available for another payout.

Keep live payout and refund holds alongside the balance snapshot. Holds are not extra funds, and subtracting them again can double-count a commitment already reflected in the snapshot. Use the underlying operation to explain the amount.

Explore full & partial refunds
Inttegrated sample refund: GHS 180 returned for one Loop cup from a completed GHS 720 order, leaving GHS 540 after refunds. The refund has its own recorded lifecycle.

Finance operations & integrations

Use the same money records across your finance workflow.

Give operators the context to explain a balance and developers the records to reconcile it. Inttegro connects the totals your team reviews with the payments, refunds and payouts behind them.

Investigate without building internal tooling

Review the balance summary, inspect recent transactions and open the related order or payout when a number needs explanation. Support and finance can work from the same history instead of comparing disconnected screenshots and totals.

Bring balance evidence into your systems

Retrieve balances by currency and preserve the snapshot cutoff and hold-read timestamps. Page through balance transactions for line-level evidence, then follow the related payment, refund or payout. Keep monetary values in integer minor units during calculations.

Explore the documentation

Balances

Before you get started

Is my balance the same as my sales total?

No. Sales describe commercial activity; balances describe how funds are classified. Aging, refunds, reserves, completed payouts and unresolved commitments can explain the difference. A balance snapshot also has a transaction cutoff, so newer activity may not yet be included.

What is the difference between a reserve and a hold?

Reserved and refund-earmarked balances are deliberate snapshot classifications. A payout or refund hold is money committed to a particular unresolved operation. They answer different questions and should not be treated as interchangeable buckets.

Should I subtract holds from the available balance?

Not indiscriminately. The snapshot may already reflect a hold that existed at its cutoff, while other holds may have been created later. Keep classifications and current holds side by side. Do not add holds to the snapshot total either. A new payout or refund performs the authoritative capacity check.

How current are the figures?

The balance response provides a transaction cutoff for snapshot classifications and a separate read timestamp for live holds. Preserve both. Check a new transaction directly if it happened after the snapshot cutoff rather than assuming it is already represented in the aggregate.

Can I reconcile a partial payment allocation?

Yes. Payment transaction records distinguish available, pending and spent capacity, with current payout and refund allocations. Match the allocation to the operation you are reconciling instead of using the source payment’s full amount.

Does this replace my accounting system?

No. Balances and balance transactions provide Inttegro’s money-movement evidence for reconciliation, finance and support workflows. They are not a complete general ledger. Keep currency and source identifiers when bringing the records into your accounting system.