Refunds
Handle customer returns and payment adjustments from the Inttegro dashboard or API. Choose what to refund, follow the outcome and keep each return connected to the original sale.
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Full & partial refunds
A customer returning one item should not need their whole order refunded. Select eligible lines from the paid order and set the amount for each. Return the remaining amount for the entire purchase, or make a smaller adjustment for a particular item or service.
Refunds depend on order eligibility, the original payment and available funds. See the requirements below.
Customer service & follow-up
See the requested amount, selected items and original order together. The lifecycle shows when the refund was created, when processing started and what outcome was recorded, so your team can distinguish a submitted request from money returned.
The original sale stays intact. A refund has its own record and status, giving support and finance the context to explain an adjustment without rewriting the purchase history.
Explore order managementIf the refund was created in error, cancel it while it is still pending and processing has not started.
Read the reported failure before taking action. A refund still processing is not a reason to submit another one.
Balances & reconciliation
For online payments, Inttegro returns funds through the original payment method. Your team can inspect the recorded destination and settlement outcome instead of collecting a new account number from the customer.
Accepted online refunds reserve the funds they need while processing is unresolved. Those funds are not available for new payouts. After a successful return, use the related balance transactions to reconcile the refund with the original payment.
Explore balances & payouts
Refund operations & integrations
A customer service team can handle a return in Inttegro while developers connect the same refund workflow to a support tool or application. Both can inspect the amount, reason and current outcome against the original order.
Refunds
Yes. Choose specific eligible lines or return less than their remaining refundable amounts. To refund the entire remaining purchase, include every eligible line for its remaining amount. Previous and unresolved refunds reduce what is available to refund again.
The order must be paid, with a customer and usable payment evidence. Requested amounts must fit the remaining refundable amount on supported lines. Online refunds also need sufficient available balance and a supported original payment method. Orders containing discounts, taxes, subscriptions or donations are not currently supported by the refund endpoint.
For an online payment, Inttegro resolves the refund destination from the original paid order. You do not enter a different bank account or wallet when creating the refund. Supported offline-paid orders use an offline settlement record; your team returns the money outside Inttegro and records the settlement separately.
Check the recorded outcome first. Pending means the request was accepted; processing means execution has started. Neither confirms that money has returned. Follow the refund until it succeeds or reports another final outcome. Timing depends on the payment provider and method; this page does not promise a fixed arrival time.
Cancellation is available only while the refund is pending and processing has not started. A processing refund cannot be canceled or safely replaced with another request. For a failed refund, inspect the reported reason and resolve any retryable condition before creating a new refund.
The original sale remains intact. The refund records the returned amount and selected lines separately. For online refunds, funds are reserved while the refund is unresolved, and successful money movement is represented in balance transactions for reconciliation.