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Explore Inttegro

Customers

Serve customers with their purchase history at hand.

Bring contact details, orders and saved payment methods together. Work from the customer record in Inttegro, or connect the same customer to your application through the API.

Ama Asante’s Inttegro customer profile with contact details and four orders, including their amounts, dates and payment states.

Find the purchase behind the conversation.

When a customer needs help, see their orders, amounts and payment states from their record. Open the relevant purchase to check its details, follow fulfillment or handle an eligible refund.

Explore orders & fulfillment

Repeat purchases

Prepare the next order with details you already have.

Use the saved customer when creating another order. Contact information, billing and shipping addresses stay available to your team, while your integration can reference the same customer ID.

Keep addresses ready
Review billing and shipping details before the next purchase, and update them when the customer’s circumstances change.
See saved payment methods
Check verification and expiry before choosing a supported method. A saved method is not itself confirmation that an order has been paid.
Retain your own references
Connect the customer to your business records with an external reference and custom data.
Ama’s saved payment methods with verification and expiry states, followed by her complete billing and shipping addresses in Inttegro.

Customer analytics

Understand the contribution of returning customers.

A revenue total does not tell you who came back. Separate revenue from new and returning customers, then compare periods to see how that mix changes.

Use the comparison when reviewing repeat business or deciding where to investigate growth. The customer view adds context to the sales and order reporting your team already uses.

Explore customer analytics
Inttegrated sample customer revenue of GHS 76,930.37, split between new and returning customers over seven days.

Customer communication

Send an update with the right customer context.

Prepare an order update, reminder or other email or SMS from the customer record. Your application can also send through Chimes using the saved customer.

Reuse a template and supply details such as the customer’s name or an invoice link. Review the message before sending, then follow its recorded delivery state in Chimes.

Explore Chimes
Demo email to Ama: order ORD-0016 has been dispatched from the Accra fulfilment centre. Delivery is still ahead.

Customer operations

Give your team and application a shared customer record.

Save the customer once and reference that ID on later orders and notifications. Your application can maintain the record while your team uses the resulting history for service and repeat sales.

Help your team answer with context

Use Inttegro to review a customer’s contact details, addresses, orders and saved payment methods. Prepare the next order or a Chimes message from the record. Custom data can retain the business-specific references your team needs when handling a request.

Use the same customer in your application

Create or update customer records from your backend and reference their IDs on orders and customer notifications. Retain your own references where your systems need to match the person. Your integration can support the buying experience while your team works with the resulting customer history in Inttegro.

Explore the documentation

Customers

Before you get started

What can I keep in a customer record?

A customer record can contain a name, email, phone, billing and shipping addresses, saved payment methods and custom data. Related orders give the record its purchase history. Include only the information your business needs to serve that customer.

Can I create a customer from my own checkout?

Yes. Use the Customers API to create or update a record and attach the saved customer to an order. That gives your application a stable customer ID and makes the resulting relationship available to your team in Inttegro.

Can I send messages from the customer record?

Yes. Prepare an email or SMS through Chimes in Inttegro, or send from your application using a saved customer and the appropriate channel. Templates support customer-specific values. Sending a message is an explicit action; creating a customer does not automatically start a campaign.

Start with your next customer.

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See how Chimes keeps them informed Talk about pricing